Dear Ravi, Thank you for all the knowledgeable and helpful assistance you have provided in negotiations with Mazda Canada. Your expertise and help have been invaluable during this process. We want you to know that we are very pleased with the quality of service you and you dealership provide. We sincerely appreciate your responsiveness and the way you conduct your business. We have recommended you to others because of our satisfaction with your level of commitment. We look forward to doing business with you for many year to come. Again thank you so much, we sincerely appreciate your enthusiastic involvement and interest. Dear Sir, Just a note to thank you for the quick response and satisfactory repair to the driver’s seat of my Mazda 6. I will have no problem recommending to my family and friends the commitment of your Mazda dealership to the complete satisfaction of your customers. Once again, thank you for your help and commitment to your customer relations. It was a pleasure dealing with you. Ms. Shorthouse, I wanted to take a quick moment here to recognize the fine efforts of Mr. Ignatius Xavier at Erin Mills Mazda. On Thursday, September 27th, I was introduced to Mr. Xavier as the Service Advisor handling the vehicle certification for the used car I purchased through Mr. Ahsan Dean. I was immediately impressed by Xavier’s enthusiasm and friendliness. He went out of his way to let me know that he would be taking care of me. On Friday, September 28th, I received several phone calls from Xavier advising me of the status of my vehicle. At that time Iggy also mentioned that Ahsan was off that day. He informed me that this would not be an issue as he was going to personally look after all of my requests…most of which were Sales related and not on the Service Side. Xavier proceeded to handle all of the following for me in short order: 1) Vehicle Certification 2) Clean Air Certification 3) Licence Plate Illuminator Repair (Light Bulb) 4) Insurance Coordination 5) Vehicle registration and plating in coordination with Erin Mills Licensing Department. 6) Car Wash 7) Vehicle Detailing I am writing to say thank you to your dealership and to both Ahsan Dean and Ignatius Xavier; in particular, Ignatius, who has been very pro-active with all aspects of this car purchase. I personally think Xavier would make an excellent sales person given his attention to making customers very happy. Dear Michael, I just wanted to take a quick moment to let you know how much I appreciated the outstanding service I received today. I purchased my Mazda at another dealership in the GTA, and was extremely disappointed by the service I received. I ended up trying you service department as it was closer to my office. One service with your team and I decided NEVER to return to my “home” dealership again. Since that point, have always received excellent service. I have also referred your service department to several of my friends – it’s worth the drive from Etobicoke! I decided to write you today to highlight the exceptional experience from my visit today. The staff greeted me by name, gave me an accurate quote on the time required to complete the service, and spent the time to go through the inspection report with me (and I appreciated that Robin came around the counter to review the report). My hats are off to your front line team – Nelson, Ignatius and Robin! Oddly enough, I’m looking forward to my next service appointment. Best Regards. Dear Sir or Madame, I recently purchased a Mazda 6 vehicle from your dealership. This letter is one of commendation to you and your staff for the very professional way in which I was dealt with during my search and decision-making in purchasing this vehicle. I would like to single out Adriana and the New Car Manager Shon Curren, who were very helpful and supportive with my many requests. Shon in particular gave me his assurance that I could call him at any time if I encountered any problems with my vehicle and he would try to resolve my problem. I must admit at this time that he is a man of his word, and this is very commendable and endearing. Staff members like these two can only bode well for your dealership and I would like to commend you and them for the excellent service. I am hoping that your after sales service will maintain the same professional nature, and if that is the case I foresee a long relationship with your dealership and I would have no hesitation in recommending you to my family and friends. Sincerely. Dear Shon, I just wanted to send a note of thanks for your help in making my car purchase experience an enjoyable one. I was anticipating a very stressful day, since my visits at other dealerships were far from pleasant. However, your friendly and non-aggressive approach was a nice surprise. You explained everything clearly and patiently, ensuring I understood the ins and outs of the car, as well as the financing options. Your emphasis on customer service will keep me coming back to Erin Mills Mazda in the future. Sincerely. Customer Feedback: Amazing job thus far; this dealership has worked hard for my business. I will continue to return for maintenance, possibly a new car in 84 months, and will give references. Well done! I’ve been very impressed with the service offered by the salesman, Rick, the F&I manager, Surinder, and the extra advice/assistance given by Jose (filling-in for Rick). Mar k was very professional and down-to-earth. He was calm, reassuring and knowledgeable. Harry Sivarajan was an absolute delight to deal with. He was very knowledgeable and presented himself very well. Both Harry and Mark are valuable assets to your organization. Treat them well! Salesperson very pleasant; Business manager was pleasant. No pressure sales…which I like. All aspects were covered, and the service was outstanding. Warryn and Kuljit were very helpful and nice people. We will come back for our next vehicle. Carl was very thorough and patient. He made sure I got the deal that was my goal. I would send my friends to him. Richard was very knowledgeable and attentive, and everyone at the dealership worked hard to make sure I was happy; and I am very happy. I am very happy with the service and will be recommending Erin Mills Mazda to all my clients. Thanks! I’m very pleased to deal with Mazda. Thank you. We felt like royalty…Outstanding service…Would recommend to all. I came back due to the excellent customer service provided by Mr. Raghu. I am really impressed and thankful. Thank you. Jose was great and very easy to work with. Mark was excellent in defining all financial material I needed to know; very nice man. I would do business again with both of them. Actually better than other dealerships I visited: more attentive without being pushy, helpful and strong effort to do the best deal. Second purchase at this dealership: very friendly and customer service oriented. Both Surinder and Ahsan treated me and my family with a lot of respect and were very thorough. Paul was very helpful. He took time to review the manual, warranty items and features of the car with me.